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Genesys Compact Edition

Genesys Compact Edition

Genesys Compact Edition Genesys Compact Edition is the only all-in-one contact center solution that's built on the latest edition of market-leading Genesys software. Now, businesses of any size can implement a best-in-class customer experience with minimum time and investment.

Genesys Compact Edition:
  • Integrates IVR, e-mail, performance management, and supervisor and agent desktops
  • Also includes outbound contact for TDM environments
  • Enables quick deployment of contact centers of up to 150 agents
  • Allows contact center staff to manage call flows, e-mail routing, agents and skills without dedicated telephony or IT experts
  • Includes the ability to increase staff by 30% on the 10 busiest days of the year
Genesys Compact Edition lets businesses react immediately to changing business conditions and build customer loyalty and revenues at a lower total cost of operation.